CAREERS

Job Title: CLINIC ATTENDANT

Responsible to: Clinic Supervisor

Brief description

The position of CLINIC ATTENDANT consists of providing advice and information on various skin care products, selling products in a personalized way and managing merchandise inventory.

Tasks

• Identify customer needs and provide appropriate advices;
• Examine patients’ skin, using magnifying lamps or visors when necessary, in order to evaluate skin condition and appearance
• Sell clinic products through demonstration; demonstrate how to clean and care for skin properly, and recommend skin-care regimens;
• Inform customers about features and benefits of a variety of clinic products, new medicines and promotions;
• Promote sales of clinic products;
• Provide information one new or existing products, services and promotions;
• Achieve sales and loyalty goals;
• Seek complete and accurate information on the features and benefits of various clinic product lines;
• Maintain clinic through stock replenishment and good housekeeping procedures

Qualifications & requirements

• High school diploma and diploma from a vocational school or a college degree in esthetic
• Ability to give full attention to what other people are saying, to actively look for ways to help people, and to adjust actions in relation to others’ action
• Good communication skills
• Ability to work as part of a team
• Ability to provide unique customer care
• Ability to use own initiative

Competence (in order of importance)

• Cooperation – the position requires being pleasant with others on the job and displaying good-natured, cooperative attitude.
• Attention to detail – the position requires being careful about detail and thorough in completing work tasks
• Integrity – the position requires being honest and ethical.
• Self-control – the position requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
• Dependability – the position requires being reliable, responsible and dependable and fulfilling obligations

Job Title: RECEPTIONIST

Responsible to: Operations Manager

Brief description

The position of receptionist consists of answering inquiries and obtaining information for general public, customers, visitors, and other interested parties. It also consists of providing information regarding activities conducted at establishment; location of departments, offices, and employees within organization.

Tasks

• Collect, sort, distribute and prepare mail, messages and courier deliveries;
• File and maintain records;
• Greet persons entering the clinic, determine nature and purpose of visit, and direct or escort them to specific destinations (clinic attendant of patients’ choice);
• Hear and resolve complaints from customers and public;
• Operate telephone to answer, screen and forward calls, providing information, taking messages and scheduling appointments of patients;
• Perform administrative support tasks such as proofreading, transcribing handwritten information, and operating calculators or computers to work with pay records, invoices, balance sheets and other documents;
• Process and prepare memos, correspondence, travel vouchers, or other documents;
• Receive payment and record receipts for services;
• Transmit information or documents to customers, using a computer, mail, or facsimile machine.

Qualifications and requirements

• Education
      o A bachelor graduate
• Abilities
      o Ability to give full attention to what other people are saying, to actively look for ways to help people, and to adjust actions in relation to others' actions.
      o Good customer service skills are essential for work as a receptionist. You will often represent a visitor's first impression of a company, so it is important to convey a courteous, professional, and helpful demeanor. You will need to have an excellent speaking voice and be a skilled active listener.
      o Computer skills are also important. A receptionist will be expected to be familiar with standard software programs such as Word, Excel, and Outlook.
• Experience
      o Customer service experience can be beneficial Competencies (in order of importance)
• Dependability — the position requires being reliable, responsible, and dependable, and fulfilling obligations.
• Attention to Detail — the position requires being careful about detail and thorough in completing work tasks.
• Integrity — the position requires being honest and ethical.
• Self Control — the position requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
• Cooperation — the position requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

Job Title: CLINIC SUPERVISOR

Brief description

The position of CLINIC SUPERVISOR as representative of management, support Skintrends mission, vision, strategic plan, and goals and management decisions; establish branch mission and goals.

Tasks

• Interpret and ensure self and team members are in compliance with clinic policies
• Provide leadership and manage the branch; make decisions; solve problems; maintain records; conduct meetings; represent the branch at internal and external meetings;
• Manage employees and team performance; provide new employee orientation; coach and motivate employees; evaluate; investigate complaints or performance concerns; implement disciplinary actions as needed and in consultation and coordination with Human Resources & Operations Manager;
• Manage and ensure effective employee/labor relations; create an ethical, non-discriminatory and safe work environment; establish effective communication lines; identify and solve employee problems; manage conflict, respond to grievances;

Qualifications and requirements

• Bachelor graduate
• Ability to give full attention to what other people are saying, to actively look for ways to help people, and to adjust actions in relation to others' actions.
• Ability to use computer system, to process and verify information and to resolve conflicts or negotiate.
• Two or more years supervisory experience
• One year to two years’ experience in selling

Competencies (in order of importance)

• Attention to Detail — the position requires being careful about detail and thorough in completing work tasks.
• Dependability — the position requires being reliable, responsible, and dependable, and fulfilling obligations.
• Self Control — the position requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
• Concern for others – job requires being sensitive to others’ needs and feelings and being understanding and helpful on the job
• Stress Tolerance – job requires accepting criticism and dealing calmly and effectively with high stress situations
• Integrity — the position requires being honest and ethical.
• Cooperation — the position requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.